Refund policy

RETURNS & REFUNDS

Last updated: October 14, 2026

We want you to feel confident shopping with The Art of Becoming. Eligible non-personalized clothing, footwear, bags, and accessories may be returned for fit, size choice, color choice, or change of mind. This includes our standard printed and made-to-order designs.

30-DAY RETURN REQUESTS

For purchases made on or after October 14, 2026, email theartofbecoming@prayersfrommyheart.com within 30 calendar days of the item's delivery to request an eligible return. Include your name, order number, the item and size, and the reason for the return. Each item has its own return window if your order arrives in separate packages.

We will provide the return address and instructions. Please ship the item back within 7 calendar days after receiving those instructions. Do not send returns to the address on a shipping label or to a production partner unless we specifically instruct you to do so.

RETURN CONDITION

• Items must be unworn, unused, unwashed, and free of stains, odors, makeup, pet hair, damage, and other signs of use. A brief, careful try-on indoors is acceptable.
• Original tags must remain attached when tags were supplied. Include all parts and accessories, such as a bag's shoulder strap and wrist strap.
• Include original product packaging when available, and pack the item securely for its return journey.

Returns are inspected on arrival. Items that do not meet these requirements, or returns requested or mailed outside the stated windows, may be declined. We will explain any issue before completing the return. These condition requirements do not exclude claims about defects or errors that were present when the item arrived.

RETURN SHIPPING AND FEES

Customers pay return postage for fit, size choice, color choice, or personal-preference returns. After receiving our instructions, purchase your own return label and use a tracked service. Keep your shipping receipt and tracking number.

We do not charge a restocking fee or a refund-processing fee. When you buy your own return postage, we do not deduct an additional return-label charge from your refund.

Original outbound shipping charges actually paid at checkout are not refundable for ordinary fit or preference returns. If your order qualified for free shipping, we do not deduct a new outbound-shipping charge from your item refund.

DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS

If an item arrives damaged, defective, misprinted, incorrect, or materially different from its description, email us as soon as possible, preferably within 14 calendar days of delivery. Include your order number, a description of the problem, and clear photographs of the entire item and the affected area. Include a photograph of the package and shipping label when available.

Keep the item and packaging until we have reviewed the issue. Do not pay to mail a faulty or incorrect item back before contacting us. When a qualifying issue is confirmed, we will arrange an appropriate replacement or refund at no additional cost to you. If a physical return is required, we will provide prepaid return shipping. If replacement is unavailable or impractical, we will issue a refund to the original payment method, including applicable original shipping charges for the affected item.

The request for prompt reporting does not limit any rights or remedies available under applicable law.

EXCEPTIONS

Items customized with a customer's name, photograph, or other individual specifications, and items clearly identified as final sale before purchase, are not eligible for ordinary fit or preference returns. Hygiene-sensitive items are excluded only when that restriction is clearly disclosed on the product page before purchase. These exclusions do not remove protection for qualifying defects, errors, or items materially different from their description.

A standard design printed after you order is not automatically a personalized or final-sale item. Our standard printed clothing and bags qualify for returns when the requirements above are met.

Digital products are final sale once downloaded or access has been provided. Please contact us about a corrupted file, access problem, or duplicate charge so we can correct it.

REFUNDS AND EXCHANGES

We inspect returns and notify you of approval or any condition issue within 5 business days of receiving the item. Approved refunds are initiated within that period to the original payment method for the amount paid for the returned item after discounts, plus applicable tax. Ordinary original shipping charges are handled as described above. Please allow approximately 5–10 business days after processing for your bank or payment provider to display the credit.

Refunds do not depend on whether we resell the returned item. We do not offer direct exchanges; return the eligible item and place a separate order for another size or style.

CANCELLATIONS AND ORDER CHANGES

You may request a cancellation or change within 2 hours of placing your order. We will make every reasonable effort to help, but cancellation or modification is not guaranteed. Once production or fulfillment has begun, an order cannot be canceled or changed. This includes changes to size, color, product, design, or delivery address. Return eligibility after delivery is governed by the terms above.

This policy applies to purchases made on or after October 14, 2026. Earlier purchases retain the terms and protections offered when the order was placed. Nothing in this policy limits rights that cannot legally be waived under applicable law.

Questions or return requests: theartofbecoming@prayersfrommyheart.com. Customer-care hours are Monday through Friday, excluding holidays. Please allow up to two business days for a response.